The iPhone And Its Battery Service

So you’ve got an iPhone, but are a bit worried about how to replace the battery. Have no fear; Apple will be there to rescue you when things go south. Rather than letting you switch out for a new battery, like the rest of the cell phone industry, Apple will require you to go without a phone for 3 days. Plus you get to spend over $80 for the replacement. What a sweet deal.

iPod owners, which probably account for a large chunk of iPhone users, are used to this type of service plan. It’s really no surprise that this is the battery service plan from Apple. The odd thing is Apple is known for being one of the better customer service conscious technology companies, and yet they still insist on this plan. When the iPhone launched June 29th, the Foundation for Consumer and Taxpayer Rights confronted the Cupertino company on a lack of battery plan. Apple responded that the plan was posted on the Apple website when the phone went on sale. The FCTR maintained that it was still a problem because the plan was buried under a bunch of links.

I’m glad someone questioned Apple about the policy, but I think the problem isn’t with Apple here. Every piece of electronic equipment I’ve owned required me to dig on the manufacturer’s site for driver downloads, PDF documentations, or information on service plans. It’s annoying to consumers who aren’t web savvy, but it is standard practice. The other problem is that the iPhone’s battery is soldered in to the unit, so even if you opened it up you wouldn’t be able to swap it out. The battery service plan costs users $79, plus $6.95 for shipping. You’re covered while the manufacturer’s warranty is in effect. Apple also realizes that being without a phone is a bit more of an inconvenience than losing your MP3 player. So for $29 you can get a loaner iPhone to use for the three days you wait for yours to be returned. How sleek and efficient of a program.

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