Rant: PayPal Is Keeping Me From The Happiest Days Of Our Lives

By Rafe Telsch 2007-11-07 22:05:47
Itís been over a month since I reported on the debut of Wil Wheatonís next book, The Happiest Days of our Lives. Iíve been anxiously awaiting the opportunity to purchase a copy of the book, which is getting some pretty decent reviews from sites like ours Ė geek sites, sites that get someone like Wil Wheaton. But I donít have my copy yet. I havenít even placed an order yet. And Iím blaming PayPal.

See, anyone can head over to Monolith Press and purchase a copy of The Happiest Days right now, but itís a paperback copy. Typically Iím okay with that, but Monolith is offering a hardback version of the book as well, which Wheaton will autograph. It may not seem like a huge deal, but, given the option, Iíd prefer the autographed version. Wheaton lives on the West Coast and doesnít travel to the East that frequently, so the chance of seeing him at conventions isnít high.

Unfortunately, all orders for Monolith have to be run through PayPal, and As Wil Wheaton blogged a couple of weeks ago, heís run into issues corroborating order numbers through their system. As long as Monolith is only selling one item (the paperback version) theyíre fine, but this causes a problem when thereís more than one product. The result: they canít sell the hardback books yet. Monolith thinks the problem is PayPalís. PayPal says it isnít a fault of theirs. In between, the consumers and fans who want the better, autographed book are the ones suffering.

So now I wait for all of this to get resolved, but with no book in my hands. I can only read Just a Geek and Dancing Barefoot so many times without my disappointment growing, and every time I see another site run a review of The Happiest Days I consider heading over to Monolith to purchase the lesser version of what I want. But why should my desire for a product be shelved because of a technical glitch? That hardly seems right.

As youíve probably noticed from my headline, Iím placing the blame towards PayPal. Although Iím sure the company doesnít think they are at fault for the problem, the bottom line is Monolith canít sell the product they want to sell and I want to buy. At the very least, PayPal should be offering up some help so their customers can make use of their services. Instead it sounds like Wheaton and Monolith are getting the run-around. Maybe Wil can put this in his next volume: The Less Happy (and downright frustrating) Days of our Lives.
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