BioWare Addresses Star Wars: The Old Republic Queue Concerns
Author: Pete Haas
published: 2011-12-19 11:11:47
During the early access period for Star Wars: The Old Republic, players have had to wait in queues as long as an hour in order to log in. In a note to players, executive producer Jeff Hickman explained the reason behind these queues.
"In order to ensure that the service would be smooth and stable, we staged how we brought people into the Early Game Access program, adding people in waves," said Hickman. "As you know, there are a lot of folks who want to play the game right now and we want to make sure they have lots of people to play with. Balancing this with figuring out when to bring new servers online to help alleviate the size of the queues is part art and part science. On one hand, you do not want people to wait too long – on the other hand, you want to make sure that people have a dynamic, engaging community to play with for long after launch. Either way, we have one clear objective – to make sure folks have fun."
"While we can’t promise that there won’t ever be queues, we can promise you that we are taking this matter seriously and constantly reviewing them to make sure that they are manageable and reasonable."
BioWare has been slowly adding more servers over this week. What Hickman is implying is that they want to ensure that all of the currently live servers have a strong population before they add additional ones. They don't want to just bring all their servers online at once and then have a dozen of them turn out to be ghost towns.
It's also possible that they've got the server caps for simultaneous players a bit lower than they normally will be. Again, this would be a way to even out the player population. By setting the caps low, BioWare encourages gamers to create characters on lower pop servers.
The Old Republic's early access began on December 13th. Pre-order customers have been granted access according to when they reserved their copy. The game will officially go live on December 20th.
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