Final Fantasy XIV Players Getting Free Week Due To Server Problems
Square Enix apologized to players this morning for the server issues they encountered during Final Fantasy XIV: A Realm Reborn's launch. They're offering free game time to make up for these problems.
"Since the beginning of official service on August 27, 2013, the number of users attempting to access the game has significantly exceeded our initial estimates," Square Enix said on the game's website. "While we are pleased to see support for the game reach far beyond our expectations, the servers were not prepared to handle this influx of players. As a result, our servers have been pushed beyond maximum capacity. In order to allow access to as many users as possible, we have implemented login and character creation restrictions. We understand, however, that these restrictions have greatly inconvenienced our players."
In order to accommodate the game's greater-than-expected demand, Square Enix will be adding additional Worlds. They'll do this during a maintenance period that will run from September 3rd at 5pm PDT to September 4th at 3am PDT. Square Enix also plans to increase the number of logins allowed for each server during this time.
"Because login and character creation restrictions have hindered our ability to provide quality service, all FINAL FANTASY XIV service accounts will receive an additional seven days of free play time. Furthermore, users who have yet to enter their registration codes will receive an additional seven-day trial should they register before 11:59 p.m. (PDT) on September 9, 2013. Moving forward, we will continue monitoring the servers to ensure that quality service and support are provided in a timely manner."
The bonus week of play time won't be visible on your account right away. It should appear after maintenance is completed on the 4th, though.
A Realm Reborn is a relaunch of Final Fantasy XIV that aimed to fix many of the issues that dogged that MMO. The world map and user interface have both been fully redesigned. Square Enix also implemented a new server system and graphics engine. Considering all the effort they put into redesigning the MMO and reintroducing it to the world, I'm sure that they're not too happy about the problems plaguing its 2.0 launch. All they can do now, though is plug holes and make apologies.
"We thank you again for your patience and understanding as we continue to address these issues, and look forward to your continued support of FINAL FANTASY XIV: A Realm Reborn."
Realm Reborn is live on both the PS3 and PC. William is playing it and published his first thoughts earlier in the week. You can read them here.
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