It seems BioWare is taking the negative feedback about Mass Effect 3's ending seriously. Today Dr. Ray Muzyka, the co-founder and GM of BioWare, stated that the development team is working on some sort of in-game solution to fans' complaints.
"Building on their research, Exec Producer Casey Hudson and the team are hard at work on a number of game content initiatives that will help answer the questions, providing more clarity for those seeking further closure to their journey," Muzyka said in a blog post. "You’ll hear more on this in April. We’re working hard to maintain the right balance between the artistic integrity of the original story while addressing the fan feedback we’ve received. This is in addition to our existing plan to continue providing new Mass Effect content and new full games, so rest assured that your journey in the Mass Effect universe can, and will, continue."
It's been interesting to watch the company's attitude change in the face of the criticism. For example, right after launch Hudson said that he was glad that the ending isn't forgettable. About a week later, though, he admitted that the criticism was "valid". Muzyka's statement strikes the same tone as Hudson's latest.
Since the game's launch, Muzyka says, the development team has been poring over reviews, forums, Twitter, and Facebook to gauge fans' reaction. He admits that the company was surprised by the strongly negative reactions.
"I’m very proud of the ME3 team; I personally believe Mass Effect 3 is the best work we’ve yet created. So, it’s incredibly painful to receive feedback from our core fans that the game’s endings were not up to their expectations. Our first instinct is to defend our work and point to the high ratings offered by critics – but out of respect to our fans, we need to accept the criticism and feedback with humility."
Muzyka closes out the letter by stating that they're still seeking "constructive" feedback. I doubt the gaming community needs to be encouraged to express opinions - you guys aren't exactly wallflowers - but the point stands. If you've got feedback, let 'em have it.