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Halo: The Master Chief Collection's launch day was marred by matchmaking problems and various bugs. 343 Industries announced that an update to fix these problems will be out sometime today.
"From everyone at 343 Industries, we are truly sorry and feel your frustration," said executive producer Dan Ayoub on Halo Waypoint. "You deserve better and we are working day and night to find solutions as quickly as possible, with our first priority focused on matchmaking improvements.Tomorrow morning (Wednesday morning Pacific Time) we plan to roll out a number of server updates to help improve matchmaking."
Some Master Chief Collection players were experiencing abnormally long waits for multiplayer matches. If you're having this problem, 343 recommends exiting matchmaking and then restarting your search. That's the only sort of workaround available to players until further action is taken by the developers.
At first, Microsoft said that the issues were due to the staggered release of the game worldwide.
"We're seeing longer than expected Matchmaking times for some regions, as the game is not yet available in all regions," a Microsoft spokesperson told CNET on Tuesday. "Matching times will improve as we continue to roll out."
343 deployed an update yesterday morning that they felt made "some improvement". The problem hasn't been completely corrected, though, so 343 is making the fixes mentioned by Ayoub. These fixes are server-side so players won't have to restart the game or download anything to see the changes.
Halo: The Master Chief Collection will also receive another update this weekend to correct "other community priorities." For example, some Xbox One owners are noticing that Achievements aren't unlocking properly.
Added Ayoub: "A game as large as Halo: The Master Chief Collection has a massive surface area, and while we made every effort to have the best launch possible for our fans, issues surfaced with launch and we're committed to improving this as fast as possible and get you all into matches. We're committed to improving things as fast as possible so you can have the Halo experience you've been waiting for."
"Your feedback has been helpful for us in isolating issues, so please keep the input coming. We thank you for your continued patience and understanding while we work through these challenges. The development team at 343 Industries worked insanely hard to create Halo: The Master Chief Collection for you, and we won't stop until it's worthy of your passion for our franchise."
The Master Chief Collection includes Halo: Combat Evolved Anniversary, Halo 2 Anniversary, Halo 3 and Halo 4. Players can experience the full single-player and multiplayer modes for each game and earn new Achievements throughout the compilation. Also included in the bundle is live-action series Halo: Nightfall and an invite for Halo 5's multiplayer beta. The Halo 5 beta is expected to launch at the end of December.