Soon Mass Effect 3 won't mangle the beautiful, beautiful face of the Shepard you imported from previous games. BioWare says that they're including a fix for the face import bug in the game's next patch.
The bug, present since launch, prevents the face you made for your Mass Effect 2 or Mass Effect character from carrying over into ME3. You can fix the face manually before starting the campaign but it can be a bit time-consuming. Plus, you're left with the nagging feeling that you didn't quite recreate your old Shepard. It's an annoying rather than game-breaking bug but it's nice to see BioWare addressing it all the same.
Unfortunately, BioWare's not sure when the next patch will be released.
"A new patch gets heavily tested by BioWare, EA, Microsoft and Sony before it can be released to the public," said BioWare's Chris Priestly. "We all want to be sure that it fixes the issues it is supposed to fix and doesn't start any new issues (this is called testing or certification testing ). If a patch fails during testing, it is sent back, fixed again and retested until it passes. Then it is released to gamers. Until we know that the patch has passed certification testing, I don't want to give even a rough idea of the date, to prevent disappointment should it need further testing."
"So I'm sorry I don't have the full answer you all want and are waiting for yet. When I can give you the date when the patch will be available I will."
BioWare is also investigating a more serious black screen bug. No word on when they plan to issue a fix for it, though.