GAMING BLEND

Capcom Tells BBB Pair-Play For Xbox 360 Was Never Advertised

By William Usher 2012-04-07 23:04:03 discussion comments
We've been riding Capcom's shady arse the past month on every single issue regarding their anti-consumer measure of disc-locked content. Well, it gets worse.

Capcom has officially responded to the second set of Better Business Bureau complaints regarding the missing co-op feature for the Xbox 360, and they say that it was never advertised to begin with.

Before you read the whole statement from Capcom I'd suggest you equip your Flameproof Jockstrap because the following comments from the company will infuriate legitimate consumers like nothing else ever before.

Originally, Capcom came under fire for the Street Fighter X Tekken disc-locked content, to which they replied to the Better Business Bureau that there is no distinction between downloadable content and disc-locked content, other than the mechanism of delivery. From a business standpoint this is true but from a gamer's standpoint it's called wallet-raping.

Well, now, Capcom has responded to several complaints to the Better Business Bureau about the lack of pair-play (which enables two people locally to play online with or against other people) in Street Fighter X Tekken. Consumers who filed the complaints asked to remain anonymous and their requested resolution from Capcom was to patch in the pair-play in a future update for the Xbox 360. You can read Capcom's entire response below to Better Business Bureau Complaint Case #57218419...
At Capcom, we value our customers and make every effort to resolve customer complaints. We are sorry to hear that [censored] was so disappointed with the Street Fighter x Tekken game (''SFxT''), and would like to respond to his complaints.

While the PS3 version of SFxT has a 4-player co-op mode in which two people can team up locally (on the same console) to play on-line, this mode of play was not included in the Xbox 360 version of the game. Capcom acknowledges that its communications surrounding this mode have been less than clear. Hopefully, the explanation below will resolve any concerns.

While Capcom did not advertise this feature with respect to the Xbox 360 version, it understands that some fans may have believed this mode to be available across all platforms. Unfortunately, due to time and resource constraints, Capcom was not able to include that feature in the XBox 360 version and it apologizes to those players who were looking forward to it. Because of the scale required to implement this feature, Capcom has decided that it will not do so, and will not be providing a patch for this feature.

Further, while none of the packaging or other advertising collateral for the Xbox 360 version of the Game advertised the ''4-player co-op mode,'' Capcom has discovered that the game manual included in the SFxT Special Edition package inadvertently references that feature. (We note that the manual is not available for customers' pre-purchase review, so do not believe that the manual could have influenced any purchasing decision.)

Because we understand and empathize with [censored]'s frustration over the messaging about this feature, and due to the misprint in the Xbox 360 Special Edition manual, while we cannot offer a refund on this game, we can offer a coupon for 30% off a future purchase on the Capcom store (www.shop.capcom.com) (maximum value of the discount not to exceed $100; valid for one-time use only; coupon expires twelve months from the date of issuance). Please note that this coupon is intended solely for a single use by [censored]. To obtain the coupon code, [censored] should send an email to BBBResponseCoupon@Capcom.com and be sure to include (i) the email address used to file this Better Business Bureau complaint, (ii) the Complaint Case Number, and (iii) a proof of purchase (e.g. receipt) of the Xbox 360 version of SFxT purchased.

We understand that this coupon may not alleviate [censored]'s frustration, but we hope he will accept it as a token of our sincere apology.

Hope those flameproof jockstraps are amped up to level 5, it almost feels like it's about to reach 9,000 degrees in here with all the rage.

I love how Capcom tries to bribe their way out with a limited, timed-coupon to get 30% off a future Capcom title. That's like being prison raped and then when you ask for an apology the guys who do it throw you a few napkins instead. Real classy.

Anyways, let's get one thing perfectly clear: the co-op was advertised in their official fact sheet, which was covered in detail over at every gaming website out there, you can check out a detailed look at the fact sheet over at the Sixth Axis (amongst dozens of other places) where it specifically states, back on September 14th, 2011...
•Scramble Mode – Four separate players, online or offline, control each of the four characters on screen for the ultimate battle royale.

The fact sheets were released for all the respective platforms, indicating that four separate players could compete in online or offline modes specifically for the Xbox 360 and PS3. This is in addition to the traditional tag-team mode which also supports up to four-players in offline or online modes. The problem is that it's just not for the Xbox 360 or PC version of the game. That's right, Capcom revealed that the PC version is a direct port from the Xbox 360 and would not be receiving pair-play either nor will there be a patch to include pair-play for either the Xbox 360 or PC version of Street Fighter X Tekken, which senior vice president Christian Svensson confirmed, as reported by Shoryuken. What's worse is that the PC version isn't due out until May, yet it still won't be receiving pair-play.

What's more is that before Capcom said that they ran out of time and resources, they previously, explicitly stated that pair-play was a feature that could not be done on the Xbox 360 due to restrictions by Microsoft. This is despite the fact that years earlier, way back on the original Xbox, Bungie managed pair-play with the 2004 release of Halo 2, allowing up to four-players via splitscreen to compete online using the pair-play feature. This mode is still available in Halo games today, along with Call of Duty: Modern Warfare, Call of Duty: Black Ops, Borderlands, Left 4 Dead 2 and just about every other online-enabled game with split-screen or co-op features.

Heck, smaller studios like Trendy Entertainment included the pair-play co-op in the multiplatform game Dungeon Defenders, enabling up to four-players to compete locally while also playing online. What's more is that indie developer Dragon Divide even managed to include a co-op pair-play function into their Xbox Live Indie Game, Alpha Squad, which recently came out. How on Earth does a company worth $1 billion USD not have time or resources to implement a feature a developer on a shoe-string budget managed to include into a no-name XBLIG game (no offense to Dragon Divide)?

What's crazy is that Microsoft explicitly made sure the software design architecture for the Xbox 360 was easy enough for anyone to get their games up and running on the console with ease, especially with XNA. Microsoft even used the tagline that if you can make a game for PC you can make a game for the Xbox 360. So it makes zero sense how the pair-play feature was somehow absent when, as mentioned, even developers on shoestring budgets are able to include it in their games.

Now this leaves Capcom in a ridiculous conundrum: 1) If the pair-play really did require extra time and resources, then why wasn't this feature finished before they finished the DLC, considering that pair-play is attached to a core mechanic of the game? There's no excuse why DLC was a priority over a core gameplay mechanic. 2) If they really did run out of time and resources then it verifies what was stated before, that all the DLC was finished long before the game went gold and they simply hex-walled it and called it a day. This means they cut features out of the main game to re-sell as DLC.

In closing, a forum board member going by the name of Furious George had this interesting quote to sum up Capcom's brazen approach to blatantly disregarding consumers, saying...
"I don't know what pisses in my coffee more.

- The fact that Capcom actually says this.

- The fact that Capcom actually believes this.

- The fact that morons are actually defending them after they said this.

There isn't enough tears in the world to adequately weep for humanity at this point.

If you'd like to file a complaint with the Better Business Bureau about this reprehensible business tactic, which basically pisses on the etiquette of consumer trust, feel free to visit the Official BBB Website.
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