Following the re-release of Batman: Arkham Knight on PC the game still has run into major problems for both Nvidia and AMD users playing it on PC. Stuttering, frame drops, crashes and an assortment of other issues still plague the game. Hence, Warner Bros is offering refunds on the game.
Over on the Steam community thread, community administrator for Warner Bros., Interactive Entertainment, Yorick, let gamers know that they are aware of the issues with the game and that they are going to continue to actively improve the game but will offer refunds for who are still unable to play. In fact, they took it a step further and announced that people who have purchased the game since back in June can still get refunds for the game, with Yorick writing...
Until the end of 2015, we will be offering a full refund on Batman: Arkham Knight PC, regardless of how long you have played the product. You can also return the Season Pass along with the main game (but not separately). For those of you that hold onto the game, we are going to continue to address the issues that we can fix and talk to you about the issues that we cannot fix.
That's the right way to go about it.
A lot of gamers have been patiently waiting these past four months for Warner Bros and Iron Galaxy to fix the game to a proper standard. In a previous report it was indicated that the development for the game was running into some seriously rocky territory on PC and that the quality assurance team allegedly warned Warner Bros about the quality of the game on PC, but that the publishers went ahead anyway and released it. Warner Bros never denied or acknowledged these statements but has been neck-deep in a PR nightmare involving disgruntled PC gamers who feel as if they've been taken for a ride.
Batman: Arkham Knight was actually pulled from Steam altogether shortly after the game's launch following a torrent of user reviews citing that the game was unplayable even on the most top-end gaming hardware. For those thinking that this is hyperbole, think again. Eurogamer's Digital Foundry did an in-depth performance analysis of the game and discovered that the title suffers from major paging memory issues and that there is apparently memory bleeding from the way the game handles VRAM, causing any GPU with less than 4GB to have major issues running the game.
Some users have stated that they were able to run the game fine using the latest SSD storage devices and the fastest RAM on the market with a 32GB load. However, not everyone is willing to spend thousands of dollars to “power” through the porting issues that Batman: Arkham Knight suffers from.
At the time of the writing of this article, some users attempting to get refunds for the game are having a hard time due to a glitch in Valve's system for Steam's refunds. They note that they are working to fix the issue as soon as possible. Valve's Sean J., dropped in to comment about the refund hiccup, stating...
For users still running into playtime based refund rejections, we are looking into what is causing those. Please wait to re-submit your refund until we have this resolved. Thank you.
Batman: Arkham Knight is available once again for PC. However, buyer beware because there are still some serious issues with the game.