There have been various controversies over the years with third-party websites like Green Man Gaming and G2A, and this time the controversy popped up over Battlefield 1 and Titanfall 2, leading to quite the uproar from gamers.
There was a thread on Reddit linking to an article on Eurogamer, where they reported that Green Man Gaming was in the crosshairs this time around due to broken game codes being sent out for Titanfall 2 and Battlefield 1. The article reports that a lot of users who purchased some digital copies from Green Man Gaming ended up with duds. That wasn't the part that really ticked off the gaming community, though.
The issue really flared up when various people submitted tickets to Green Man Gaming and they didn't immediately get a response. In fact, some of them have claimed that they're still waiting for Green Man Gaming to get back with them regarding their purchases.
They acknowledged that they've had strong demand for Battlefield 1 and Titanfall 2, and that they've been working hard to meet that demand, despite falling short in addressing the digital keys that turned out to be duds. They explained in the blog post that they will be ramping up staff to deal with the customer support issue...
Last year Green Man Gaming came under fire regarding where they acquired their game keys from. Some smaller publishers accused them of unauthorized game key distribution, and they had to go through the process of disclosing their sources and being more transparent about how they acquire their keys for distribution.
Another company also frequently comes under fire from publishers, G2A. They don't have as many issues when it comes to consumer complaints, but they sure do get under the skin of publishers for undercutting retail prices thanks to some of their reseller options. Sites like Green Man Gaming and G2A have been considered by some to be gray market resellers due to the sometimes opaque way in which keys are acquired and delivered to customers.
With Titanfall 2 and Battlefield 1 being some of the biggest games of the fall season to launch for home consoles and PC, some of these sites were bound to get massive traffic and sales if the prices seemed to be more competitive than standard retailers. But in the process some of the keys for the games didn't turn out to work as intended.
Green Man doesn't say exactly what went wrong or whether or not it was a faulty source for supplying the keys, the only thing they do acknowledge is that they'll be more keen on addressing the customers with added customer support during this time.