Leave a Comment
It's better to be safe than sorry, and the organizers of the upcoming PAX West don't want anyone to put themselves in harm's way just to get to the convention. To that end, they're actually offering refunds for those whose travel plans have been impacted by Hurricane Harvey.
If you were planning on heading to PAX West and your travel plans have been altered (or completely cut off) by Hurricane Harvey, then the steps to request a refund are pretty simple. According to the tweet above, all you need to do is send an email to the linked account and they'll work on getting you a full refund. They end the message by throwing in a nice, "Stay safe out there."
It's not common for conventions to offer these types of refunds, so it's pretty cool of the PAX crew to take something as unpredictable as Mother Nature into account when it comes to customer service.
The first reply to the tweet poses a question probably on a lot of peoples' minds when it comes to the sold-out show, and that is whether or not the badges that are being refunded will be made available to the general public. In other words, if 100 people need a refund, will those 100 tickets go back on sale before the show. While things might change between now and PAX going live, the response was a simple, "Sorry, not at this point."
To be fair, there really isn't a whole lot of time left for the organizers to work a game of musical chairs. PAX West kicks off in Seattle this weekend, Sept. 1-4, so it was nice of them to offer this refund in enough time for folks who were stressing over travel plans to not have to worry about wasting their money. If you can't make it to PAX because of the horrible weather that's been devastating Texas these past few days, PAX isn't going to try and cash in on your suffering.
Unlike E3, which is kind of in a transitional phase from a more traditional trade show to a fan-facing event, PAX West is all about getting as many players in front of as many games as possible. There will be loads of playable kiosks for all of the latest games, as well as titles that haven't quite launched like Destiny 2, Super Mario Odyssey, Call of Duty WWII, Battlefront II and much, much more.
Indie games also receive a lot of love at PAX, as do tabletop games. In other words, there's bound to be something to play no matter which direction you look. Panels are also a big draw, though they're usually focused on the craft of making games rather than sales figures and the like. This year's keynote speaker will be Destiny 2 Director Luke Smith. He'll be hosted in a live Q&A by PAX co-founder Tycho Brahe, beginning at 10:30 a.m. on Friday, Sept. 1.